PauseMind support
Support for setup, permissions, and privacy.
Need help with a pause, permissions, or your saved setup? Start with the checks below, or contact us.
This support inbox is not monitored for emergencies or urgent safety issues. Avoid protecting apps you may need urgently.
Pause not appearing?
In PauseMind Settings, choose Overlay not appearing? and run Protection diagnostics. Check your protected apps, Usage Access, Display over other apps, and monitoring status. Resume or restart monitoring if offered, then open a selected non-urgent app to check the pause.
Battery optimisation and phone-specific cleanup or Boost tools can stop background monitoring. Review the battery settings shown in diagnostics.
Review your setup
Choose Replay introduction & setup in PauseMind Settings for a refresher, then review your app selection, permissions, and monitoring. Your existing choices stay saved.
Need access to a protected app?
Normal mode lets you continue when the timer ends. Strict Mode removes Continue. Disable Strict Mode in PauseMind Settings, remove the app from your protected list, or revoke Display over other apps in Android Settings to stop the pause.
Contact support
Tell us your PauseMind version, phone model, Android version, and what happened. Only include screenshots or logs you are comfortable sharing, and remove private messages, passwords, and other sensitive information.